Welcome to Callaia Flowers. These Terms and Conditions (“Terms”) govern your use of the Site and the sale of our products and services. By using, browsing, or accessing the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Company Information and Governing Law

“CALLAIA FLOWERS TRADING L.L.C S.O.C” is the owner of the https://callaia.ae/ Website (“Site”).

United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

2. Acceptance of Terms

By using or accessing this Site, you agree and confirm that you are at least 18 years of age and have the legal capacity to execute these Terms. In the event of disapproval of these Terms, you should not access or use our Site.

3. Website Use and Account Responsibility

  • Eligibility: Customer using the website who are Minor /under the age of 18 years shall not register as a User of the website and shall not transact on or use the website.
  • Account Security: User is responsible for keeping his account confidential. You are responsible for everything that happens through your account, whether you authorized such activity or not. You will inform us immediately if your account is being used in an unauthorized fashion.

4. Products and Services

  • Product Descriptions: We strive to be as accurate as possible in the descriptions of our arrangements and flowers. However, we do not undertake to ensure that product descriptions, information, colors, or other content of the Site is complete, error-free, accurate, current, or reliable.
  • Substitution: Because of the characteristics of fresh flowers, some substitutions might be made on a periodic basis. We have the right to make any part of a bouquet or arrangement interchangeable with one of equal or greater value and quality in order to maintain the overall theme and color scheme as closely as possible.

5. Orders, Payment, and Pricing

  • Order Acceptance: Our acceptance of an electronic or other form of order confirmation by you does not constitute our acceptance of your order or confirmation of our offer to sell. We further reserve the right at any time after we receive your order to accept or reject your order for any reason.
  • Payment Methods: Debit and credit Visa or MasterCard cards in AED will be accepted as payment.
  • Price and Currency: The viewed price and currency on checkout page, will be same price and currency on Transaction Receipt and amount charged to card will be in your card currency.
  • Transaction Records: Cardholder must retain a copy of transaction records and https://callaia.ae terms and conditions.

6. Delivery Policy

  • Service Area: We offer same-day delivery in Dubai, Sharjah, and Ajman. Delivery times are an estimate and are not guaranteed. We are not liable for delayed deliveries.
  • Failed Delivery: In case, at the time of delivery, there is no one available, we will make a reasonable attempt to contact them. If delivery is not possible, you can leave the order at reception or leave with a neighbor or take it back to our outlet. If this order is brought back to us, you might be charged with a re-delivery charge.

7. Cancellations, Returns, and Refunds

  • Cancellations: Orders for same-day delivery should be cancelled not less than 4 hours before the scheduled time of delivery. Delivery orders in the future can be cancelled up to 24 hours in advance.
  • Returns and Refunds: Owing to the perishable nature of our products, returns are not entertained. Refund or replacement will be provided only if the flowers delivered are severely damaged or incorrect. Please inform us within 4 hours of delivery with pictorial evidence of the defect

8. Prohibited Use and Sanctions

  • Prohibited Uses: You are prohibited from using our Site for any unlawful or unauthorized purpose. You are prohibited from using the Site to transmit any viruses or malicious code.
  • Sanctions: We will not trade with or provide any services to OFAC and sanctioned countries.

9. Intellectual Property Rights

9.1 Ownership and Protection

Unless otherwise expressly stated, all content and materials available on or through this Site, including but not limited to photographs, product images, flower arrangement images, product descriptions, text, graphics, illustrations, artwork, videos, audio, logos, trade names, website design, page layouts, icons, software, and other original content (collectively, the “Content”), are owned by, controlled by, or lawfully licensed to “CALLAIA FLOWERS TRADING L.L.C S.O.C“

The Content is protected by applicable intellectual property laws of the United Arab Emirates and, where applicable, other applicable laws and international conventions.

9.2 Copyright in Photographs and Product Images

Our photographs and product images, including images depicting our flower arrangements, bouquets, boxes, packaging, displays, products, premises, and other commercial materials, constitute protected photographic and/or other intellectual works to the extent provided by applicable law.

No person may reproduce, copy, download, publish, republish, distribute, transmit, display, sell, license, commercially exploit, or otherwise use our photographs or product images without our prior written authorization, except to the extent expressly permitted by applicable law.

9.3 Prohibition on Modification and Derivative Use

Without limiting the foregoing, you may not modify, edit, crop, retouch, transform, recreate, adapt, trace, manipulate, or otherwise alter any of our photographs, product images, graphics, or other protected Content for commercial or promotional purposes without our prior written authorization.

This prohibition includes creating or using images that are substantially derived from, based upon, or otherwise reproduce protected elements of our original photographs or other Content, whether such images are created manually, digitally, through image-editing software, artificial intelligence (“AI”) tools, generative AI systems, or any other technology.

Changing, removing, replacing, obscuring, or altering our logo, watermark, branding, packaging, background, camera angle, colors, flowers, objects, or other visual elements does not, by itself, constitute authorization to reproduce, adapt, or commercially exploit our original Content.

9.4 Commercial Use

Our Content may not be used, in whole or in part, for the purpose of advertising, marketing, promoting, selling, offering, displaying, or otherwise commercially exploiting products or services belonging to any person or business other than “CALLAIA FLOWERS TRADING L.L.C S.O.C” without our prior written authorization.

This includes use on websites, online stores, marketplaces, social media accounts, advertisements, catalogues, brochures, printed materials, messaging applications, digital marketing campaigns, and other commercial or promotional channels.

9.5 No Removal or Replacement of Notices or Branding

You may not remove, conceal, alter, replace, or otherwise interfere with any copyright notice, watermark, logo, trade name, branding, attribution, or other proprietary notice appearing on or incorporated into our Content.

9.6 Limited Permission for Customers

Subject to these Terms, customers may view and access the Content solely for personal and non-commercial purposes in connection with browsing our Site and considering or purchasing our products.

No ownership or intellectual property rights in the Content are transferred to you by your access to the Site or by your purchase of any product or service from us.

9.7 Third-Party Content

Where any Content is identified as belonging to or being licensed from a third party, such Content remains subject to the rights of its respective owner or licensor, and no rights are granted beyond those expressly permitted by the applicable owner or licensor.

9.8 Unauthorized Use and Enforcement

Any unauthorized use, reproduction, adaptation, modification, distribution, publication, display, or commercial exploitation of our Content may constitute an infringement of applicable intellectual property rights.

We reserve all rights and remedies available to us under applicable law in relation to any unauthorized use of our Content, including the right to request the removal or cessation of unauthorized use and, where appropriate, to pursue administrative, civil, judicial, or other remedies available under the laws of the United Arab Emirates.

9.9 Reporting Suspected Infringement

If you believe that any Content appearing on our Site infringes your intellectual property rights or other lawful rights, please contact us using the contact information provided in Section 13 and provide sufficient information for us to identify the relevant Content and understand the basis of your claim.

9.10 Reservation of Rights

All rights in and to the Content that are not expressly granted under these Terms are reserved by “CALLAIA FLOWERS TRADING L.L.C S.O.C” and/or the applicable rights holder.

10. Limitation of Liability

In no event will “CALLAIA FLOWERS TRADING L.L.C S.O.C“, our directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, or other intangible losses arising out of your use of the Site. Our total liability to you for any cause of action of any kind, and regardless of form of action, shall at all times be limited to the amount paid, if anything, by you to us for the product(s) involved.

11. Indemnification

You indemnify, defend and hold “CALLAIA FLOWERS TRADING L.L.C S.O.C” and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys fees, brought by any third-party as a consequence of or related to your violation of these Terms or the documents they incorporate by reference, or your infringement of any law or the rights of a third-party.

12. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

13. Contact Information

Queries regarding the Terms and Conditions may be directed to us on Info@callaia.ae