Privacy Policy – Callaia Flowers

Effective Date: October 3, 2026

Callaia Flowers is dedicated to maintaining your privacy at the highest level. This Privacy Policy tells you about the data we collect about you, how we use it, with whom we share it, and how we protect it when you use our website “callaia.ae” and order our flower delivery services in Dubai, Sharjah, and Ajman.

Using our website and services means that you agree to the practices in this policy.

1. Who We Are

Our website is: “https://callaia.ae”. This policy is under the responsibility of Callaia Flowers Trading LLC.

2. What Information We Collect

We collect several things for the purpose of providing you with the best service possible and to make your experience at our site as good as possible.

Personal & Order Information: Every time a customer places an order, we store the information about the customer that includes their name, contact phone number, email address, and delivery address. These are the key elements in processing and delivering your flower arrangements of exquisite nature.
Payment Information: We require the credit/debit card information. A third-party payment gateway carries out the transaction securely.
Technical and Usage Information: Some information is collected automatically when you visit our site such as the IP address, the browser, and the operating system used, pages accessed, and the time spent on the pages. This information helps the company to track how the website is used by visitors and thus they can know what changes need to be made.
Information You Give to Us:
- Comments: If a visitor leaves comments on the site, we collect and store the information that they provide in the comments form, such as the visitor’s IP address and browser user agent string for spam detection purposes. A hashed string created from your email address (i.e. hash) may be sent to the Gravatar service to check whether you are using it. Gravatar service’s privacy policy can be found here: “https://automattic.com/privacy/”. If your comment gets the thumbs up, the profile picture linked to your comment will be the one displayed publicly.
- Media: Do not upload pictures that you want to be uploaded to the website if they still have the location data (EXIF GPS) embedded. Visitors to the website can get the location information from pictures on the website.

3. How We Use Your Information

We process and use the information that we get in the following ways:

To process, administer, and fulfill your flower orders.
To keep you informed about your order via emails, for instance, the delivery notice and confirmation of the order.
To facilitate customer service and respond to your requests.
To improve our website, products, and services through the collection and the analysis of the feedback of our users.
To deter fraud and make our site secure.

4. Data Sharing and Security

We respect your privacy. We do not sell, rent, or lease your data to third parties for their marketing use. Only as needed to provide you with our services, we share your information with others. In the interest of security and transparency, please find below:

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
Callaia Flowers is not going to transfer any debit/credit card information to third parties.
Callaia Flowers has taken the necessary steps to ensure the privacy and security of the data through different hardware and software implementations. Nevertheless, Callaia Flowers is not able to guarantee the security of any data that is transmitted over the internet.

We may share your information with:

Payment Processors: To make your payment secure.
Delivery Partners: To deliver your flowers to the right location at the right time.
Service Providers: The chosen service providers to whom we may disclose information are the ones who help us run our website. For instance, visitor comments might be passed through an automated anti-spam service.
Password Resets: If you ask for a password reset, the reset email will contain your IP address.

5. Third-Party Websites and Embedded Content

There might be some links that you can find on our site that will direct you to websites that do not belong to us. Once you click on a third-party link, you will be taken to the third party’s website.

Content of this site may come with an option to view the original source (i.e., other websites) in the form of embedded content such as videos, images, and articles. The way you have access to the APIs for embedded content from other websites is akin to you visiting the other websites which may gather your data, utilize cookies, insert additional third-party tracking, and keep track of your interaction with the embedded content including follow your interaction with the embedded content if you have an account and are logged in to the site.

Callaia Flowers is not at all responsible for the third parties privacy policies to which it provides links. If you submit any information directly to such third parties, new rules may apply to the use and collection of information by these parties. If you want to find out how they use the information that they collect, then you should ask these parties.

6. COOKIE POLICY

What are Cookies?

Cookies are tiny files that are placed on your phone or computer every time you visit a website. Cookies allow the site to remember what you have done and your settings for a particular period of time.

How We Use Cookies

We employ cookies to enhance your experience, track the manner in which our site is used, and carry out traffic analysis. The following is a detailed list of cookies that are used on our website:

Comment Cookies: When you comment on our site, you might be given the option of saving your name, email, and website in cookies. The purpose of these is that you do not have to enter your details every time you write a comment. The cookies will be valid for one year.
Login Cookies: We put a temporary cookie on your browser if you are trying to access our login page to test whether it accepts cookies. This cookie does not contain any personal information and is deleted once your browser is closed. We will also put several cookies when you log in to save your login information and your screen display settings. Login cookies both expire in two days, and screen options cookies expire after twelve months. If you select “Remember Me,” your login will be stored for fourteen days. If you have an account and you are logged in, then you should be able to delete login cookies.

Editorial Cookies: One editorial cookie will be saved in your browser once you have edited or published a piece. It has no private data and simply indicates the post ID of the edited article. It will be gone in 1 day.

You can either agree to the use of cookies or refuse them with the help of your browser. If you block cookies, it may negatively affect your experience on our website.

7. How Long We Keep Your Data

When you make a comment, that comment and its metadata are stored forever. This is because the users who follow the thread will be identified and authorized, so they will not be in the moderation queue.

Furthermore, if any users register on our site (if any), we also keep the data they give us about themselves in their user account. In terms of privacy, all users can check, change, and/or delete their own information at any moment (apart from their username that is not changable). Site-admins get access to view and modify such info as well.

8. Your Data Protection Rights

If you have an account on this site or have left a comment, you can request that we provide you with a copy of all the personal data that we have about you in a structured, common, and machine-readable format. You can also request that we erase any personal data we have about you. This does not include the data that we need to keep for administrative, legal, or security purposes.

9. Changes to This Privacy Policy

The main reason for the times we update our Privacy Policy is to notify the users of changes in our practices. We, may however, update it for a legal, regulatory, or operational reason.

The Website Policies and Terms & Conditions may be changed and updated from time to time in order to meet the needs and requirements. Therefore, the Customers’ are kindly asked to visit these pages from time to time to be aware of the updates of the website. Changes will take effect from the date they are posted