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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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At Callaia Flowers, we are committed to providing our valued customers with the freshest flowers and the most elegant arrangements. Since flowers are perishable products, our refund and replacement policy has been designed to ensure fairness while maintaining high-quality standards.

  1. Replacement of Damaged or Unsatisfactory Items
    • If the flowers are delivered wilted, damaged, or in unsatisfactory condition, you may request a replacement.
    • Please contact us within 48 hours of delivery with proof (photo or video).
    • Replacements will be provided through a Gift Voucher.
  2. Partial Refunds for Incomplete Orders
    • If the number of stems delivered is fewer than the number ordered, customers may request a partial refund for the missing items.
  3. Order Cancellations & Refunds
    • Orders that have not yet entered the preparation or dispatch stage may be canceled with a full refund.
    • Once preparation or delivery has begun, refunds will no longer be possible.
  4. Non-Refundable Situations
    • Due to the perishable nature of flowers, returns are not accepted once an order has been dispatched.
    • Refunds are not available for allergic reactions to flowers or plants.
    • Free gifts or promotional items are non-refundable.
  5. How to Request a Refund or Replacement
    • Customers must contact our customer service team within 48 hours of receiving their order via email or phone.
    • The process will be carried out according to the instructions provided by our florist team.
  6. Contact Us

📧 Email: callaiaflowers.ae@gmail.com
📞 Phone: +971 50 753 7133